I wasn't sure what I was getting into as I had not ordered anything like this before but dealing with Tati was a pleasure from my first pre-sales enquiry, through several iterations where we went back and forth to agree the final design to the prompt dispatch of the finished mala. I would highly recommend this company.
It is worth mentioning that for someone in the UK, in the post-Brexit world, shipping will probably take longer than expected due to customs and should be allowed for - this is not the fault of the seller but allow some extra time if you want it by a specific date.
The package arrived in good condition, the finished product was just as i had imagined it would be, and they had included an extra gift which was both kind and unexpected.