Frequently Asked Questions
Common questions regarding shipping, returns and Exchanges, as well as Gemstones, Crystals and Materials used for our Handmade Malas, Soulful Jewlery and Crystal Infusion Water Bottles.
SHIPPING INFORMATION, RETURNS & EXCHANGES
We ship Worldwide including US, Canada, Europe, Australia and Most of Asia. We do make few exceptions with remote locations such as Islands etc. If your location is not automatically served in the checkout please send us an email and we might be able to help you with a unique solution.
All our products are designed, packed and shipped from Amsterdam in The Netherlands. We read every special request and we personally handle, pack, and send each order to you with our blessings and personal note.
We offer a FREE SHIPPING option to most EU for orders over €100
Lowest shipping rates worldwide*
Netherlands: just €4,95
Belgium/Germany: from €6,95
UK/Sweden from €12,95
Rest of Europe: from 9,95
US/CAN: from €12,5
Rest of the World: Calculated at checkout by DHL Express.
* Exact shipping rates will always calculate automatically at checkout once you have entered the correct shipping address.
We always use established international couriers that offer fully Tracked Service. You will receive your track & trace code by email the minute your order is dispatched.
For some destinations (like the US/CAN) we offer low cost standard post option at checkout. Such affordable shipping options are suitable for small items and are untracked and therefore not insured.
If a product you ordered is in stock, we normally pack and ship it within one day. In case of a handmade Mala or custom made item that needs to be made for you we need few extra work days to make it, communicate with you if needed, wrap it, and send it to you with love.
Yes of course. If you don't like a product you received you are free to return it or exchange it within 14 days as long as it arrives back to us unused and in its original packaging. More info on our return and exchange page.
Yes of course, once the return is complete and approved we will refund the exact product value with the same payment method you used to pay for it. If you wish to exchange with a different product we will gladly help you with that right away. Please mind that all shipping costs are non-refundable.
NATURAL GEMSTONES, CRYSTALS & quality
Genuine gemstone & crystals are real Semi-Precious stones that carry carry a unique and unlimited energy. Their healing powers may affect us when in touch with our skin or our drinking water. A non genuine crystal is in most cases made of simple Glass that is coloured to look like a genuine stone.
Beyond the quality of our gems, we search high and low for the best quality beading materials. Not only that they are fair -trade and exceptionally strong (made in Germany), they are both Cruelty-free and Vegan as they are made from non-animal sources.