General SHIPPING AND RETURNS INFORMATION
We ship Worldwide including EU, US, Canada, Australia and Most of Asia. We do make few exceptions with remote locations such as few Islands etc. If your location is not automatically served in the checkout please send us an email and we might be able to help you with a unique solution.
All our products are designed, packed and shipped from the sunny Algarve in Southern Portugal (EU). We read every special request and we personally handle, pack, and send each order to you with our blessings and personal note.
We use only established international couriers (such as UPS) that offer fully Tracked Service. You will receive your track & trace code by email the minute your order is dispatched.
If a product you ordered is in stock, we normally pack and ship it within the same day. In case of a handmade Mala or custom made item that needs to be made for you we need few extra work days to make it, communicate with you if needed, wrap it, and send it to you with love.
Yes of course. If you don't like a product you received you are free to return it or exchange it within 14 days, no questions asked, as long as it arrives back to us unused and in its original packaging. More info on our return and exchange page.
Yes of course, once the return is complete and approved we will refund the exact product value with the same payment method you used to pay for it. If you wish to exchange with a different product we will gladly help you with that right away. Please mind that all shipping costs are non-refundable.
Since we have no knowledge or control over it we cannot possibly know for sure. Customers often know the rules in their country and are responsible for any customs or import duties where they live. However, if there is any help you need from us just drop us a line. We will are always happy to ship by post with an envelope if that is helpful.
From our personal experience, mailbox envelopes sent using postal services are usually exempted from customs/duties. We don't mind sending you small parcels in any way you like so feel free to email us your preference. Please mind of course that such post is untracked and therefore not insured.
NATURAL GEMSTONES, CRYSTALS & quality
Genuine gemstone & crystals are real Semi-Precious stones that carry carry a unique and unlimited energy. Their healing powers may affect us when in touch with our skin or our drinking water. A non genuine crystal is in most cases made of simple Glass that is coloured to look like a genuine stone.
Absolutely. Beyond the quality of our gems, we search high and low for the best quality beading materials. Not only that they are fair -trade and exceptionally strong (made in Germany), they are both Cruelty-free and Vegan as they are made from non-animal sources.
A lot. Manipura is committed to help Climate change as well as cleaning the Oceans. We partnered with Regreener to plant a new tree in Africa with each order on our site. More trees means more Oxygen, more life, more habitat for Animals, a healthier atmosphere and better climate. Also, we donate regularly to NGOs such as The Ocean Cleanup and Perfect World foundantions and raise awareness as to the states of our Oceans. It's the least we could do and we can do it because of you!