Worldwide Shipping | Hassle-Free Returns

Shipping & Returns

Your order will be shipped within 2-3 business days of purchase - unless there is a statutory holiday. We use only established couriers for shipping and always ship with Track & Trace service. In case we cannot ship on time we will contact you with a better estimate and offer you full and immediate refund if you wish.  

International Shipping

  • International shipping rates will apply automatically based on the value of your purchase. 

  • International shipments and additional taxes/duties/brokerage fees may be applied in addition to the cost of shipping, upon arrival of your package. This is up to destination country and can not be controlled by Manipura.

  • Please review your tracking number supplied to you via email to locate the whereabouts of your order. 

  • Orders can vary in arrival time - from date shipped - depending upon services selected.

Shipping Times & Duties

Manipura is not responsible for cover customs, duty, or import charges or any local fees. The purchaser is responsible for all such charges.  

Estimated delivery times are provided by the shipping service provider and we are not responsible for items arriving after that time frame. We do all that we can on our side for your purchase to arrive as soon as possible. We believe that shipping service provider does the same. Please note: If there is a statutory holiday during the time your order is shipped, there will be delays as the shipping service may be closed. 

Shipping & Delivery

The risk of loss for all merchandise ordered on this website passes to you the buyer when the merchandise is delivered to our shipping carrier. 

Please note, we will only accept claims for lost or stolen merchandise if a tracking number is provided. Tracking numbers come with most purchased shipping and are provided via the confirmation e-mail after the order is shipped.

We are not responsible for lost or stolen packages and/or missing items that do not have a tracking number or are in process with the courier or, in case it has been delivered, does not have a signature at delivery point.

Our prices do not include local taxes and shipping charges unless specified otherwise.

Don't like the item you received? No problem! You are free to return for whatever reason you have (no questions asked), within 7 days from the delivery date. If 7 days have gone by since you received your order, we can’t offer you a refund or exchange.

The following conditions apply to any eligible return or exchange:

  • All items must be in unused in original package with all original hangtags attached to the product. 
  • Proof of payment must accompany the return.  
  • Return shipping and handling fees are the sole responsibility of the sender, unless you were sent the wrong item by mistake, in which case we will cover the cost of shipping to have it sent back to us.

For exchanges, please purchase your new item on our website, and we will refund the cost of your original item shortly after we've received it. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, as well notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then, kindly contact your credit card company, it may take some time before your refund is officially posted. Next, kindly contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@manipuramala.com. We will do our best to help you on that. 

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately sale items cannot be refunded or exchanged.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@manipuramala.com and send your item to: Baffinstraat 10-3, 1057SX, Amsterdam, Netherlands. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping to us

To return your product, you should mail your product to: 
Baffinstraat 10-3, 1057SX Amsterdam, The Netherlands.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping to us an item over $75, you should consider using a trackable shipping service or purchasing a shipping insurance. We don’t guarantee that we will receive your returned item and can't be responsible for it while in transit.